
One support agent on WhatsApp, Slack, Teams, email and phone
One agent on WhatsApp, Slack, Telegram, Teams, Discord, SMS, email, a phone number, your own widget and inside Intercom's messenger. Not a chat box on a website. It answers from your pages, your Notion and tickets your team already closed, and shows which page it used. It can look up a Stripe charge or a Shopify order, read only. When a person takes the thread it goes to one of nine desks, and their reply goes back out on the channel the customer used. Self-hosted. MIT.
Recourse is a self-hosted customer communication tool that integrates with multiple platforms, including WhatsApp, Slack, and email, allowing a single support agent to manage inquiries across channels. It utilizes AI to pull information from various sources, such as Notion and ticketing systems, and routes conversations to designated desks for efficient handling.
A source that found nothing is a measurement. A source that has not run is a gap. Neither means the launch lacks the thing.