
AI agents that switch between voice, text, and visuals
Sierra's multimodal agents bring voice, text, and visuals into the same customer conversation. Voice is for explaining what you need, a visual for comparing options side by side, and text for referencing something later. Instead of picking just one, the agent automatically shifts between modes as the conversation needs.
Sierra's multimodal agents utilize artificial intelligence to seamlessly integrate voice, text, and visual communication in customer interactions. This technology allows agents to automatically switch between modes based on the context of the conversation, enhancing customer engagement and support.
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