
AI agents that resolve IT/HR tickets inside Slack and Teams
Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
Harmony is an AI-driven IT service management platform that integrates with Slack and Teams to automate IT and HR ticket resolution. It features over 100 production-ready agents that manage tasks like password resets and onboarding, achieving over 60% auto-resolution rates within days.
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